Effective Date: March 2026
Welcome to Drovin Tours & Logistics LLC, a family-owned and operated luxury transportation provider based in Rosharon, Texas, proudly serving the Houston Region and beyond. This Terms and Conditions Agreement (“Agreement”) constitutes a binding agreement between you (“Client” or “You”) and Drovin Tours & Logistics LLC (“we,” “our,” or “us”) for all transportation and related services.
By completing a reservation via our website, phone, or email, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions outlined herein.
1. Definitions
· “Agreement” means these terms and conditions, together with the specific details outlined in your booking confirmation.
· “Cancellation” means the termination of a booking by you after it has been accepted by us.
· “Hire Period” means the duration of time set out in your booking confirmation.
· “Passenger” means any person who uses our services or enters our vehicles.
· “Price” means the total cost for the services as set out in the booking.
· “Services” means the provision of a professionally chauffeured vehicle.
· “Unacceptable Behavior” includes, but is not limited to: refusing to wear a seatbelt; leaning out of windows; standing through the sunroof; exceeding the maximum passenger capacity; smoking or vaping in the vehicle; being under the influence of excessive alcohol or in possession of illegal substances; violent, aggressive, or abusive conduct; or any behavior the chauffeur deems unsafe or disruptive.
· “Vehicle” means the vehicle stated at the time of booking or a suitable replacement if the original vehicle becomes unavailable.
· “We/Us/Our” means Drovin Tours & Logistics LLC.
· “You/Your” means the individual or entity making the booking.
2. Bookings, Cancellations, and Changes
· Cancellation Policy: You may cancel your reservation without charge up to 48 hours prior to your scheduled pickup time for Luxury SUVs. Cancellations made within 48 hours may be subject to charges, including forfeiture of deposit.
· Making Changes: Last-minute changes to your pickup time (within 24 hours) may result in charges for both the original and the new time slot.
· Accuracy of Information: You are responsible for providing accurate pick-up and drop-off locations and ensuring all passengers are aware of and comply with these terms.
· Special Events: During peak seasons, holidays, or special events (e.g., Rodeo, major concerts), premium pricing, extended minimum rental times, and modified cancellation policies may apply.
3. Passenger Conduct and Prohibited Items
We are committed to providing a safe, comfortable, and respectful environment for everyone. The client is responsible for the conduct of all passengers in their party.
· Respectful Conduct: All passengers are expected to behave in a lawful and respectful manner. We reserve the right to refuse service or terminate any trip immediately in the event of unacceptable behavior, without refund.
· Prohibition of Smoking and Vaping: Smoking and vaping of any kind (including cigarettes, cigars, e-cigarettes, and marijuana) are strictly prohibited in all vehicles.
· Illegal Substances: The use, possession, or distribution of any illegal substances is strictly forbidden. Discovery of such substances will result in immediate termination of service, and the client will be responsible for securing alternative transportation. No refunds will be issued.
· Alcohol: Consumption of alcohol by individuals under the age of 21 is strictly prohibited in accordance with Texas state law.
· Glass Containers: The carriage of glass containers of any kind is strictly prohibited unless express written authorization is received from management prior to the booking.
· Child Safety Seats: The client is responsible for providing and installing appropriate child safety or booster seats for all passengers under 4’9″ or as required by law.
4. Vehicle Damage and Cleaning Fees
To maintain the pristine condition of our fleet, clients are financially responsible for any damage or excessive cleaning required during or after their hire period. The following fees apply:
- Violation / Damage Minimum Fee
- Smoking in Vehicle $750.00 (service terminated immediately)
- Interior Soiling (Sickness) $1,000.00 (shampooing & disinfecting)
- Exterior Detailing (Sickness) $350.00
- Alcohol Spills on Seats $300.00
- Extensive Cleaning (spills, food) $250.00
- Carpet Damage $200.00
- Gum Removal $100.00
- Broken Glassware $75.00
- Upholstery Damage (rips/tears) $500.00+ (pending repair estimate)
- Seat Damage $500.00+ (pending repair estimate)
- TV Monitor Damage $700.00+ (plus labor and downtime)
- Vandalism $750.00+ (per incident)
- Door Damage (opening into objects) $1,000.00+
· Food and Snacks: Food is not permitted in our vehicles without prior written approval from management (requested at least 24 hours in advance).
· No Client Cleaning: Clients are not permitted to clean vehicles due to insurance and liability reasons.
· Loss of Revenue: Clients are responsible for loss of revenue due to vehicle downtime while repairs are being made.
· Payment Authorization: By accepting this agreement, you authorize Drovin Tours & Logistics LLC to charge the credit card on file for any damages, cleaning fees, and associated costs. If funds are insufficient, we reserve the right to pursue legal action to recover all losses, including court costs.
5. Pricing and Payment
· Deposit: A 50% non-refundable deposit is required to secure your booking. Deposits may be applied to a future reservation (based on availability) if cancellation occurs outside the 48-hour window.
· Final Payment: Balance is due 24 hours prior to pickup.
· Accepted Payments: We accept Mastercard, Visa, and American Express.
· Gratuity: Gratuity is not included in the stated price and is at the client’s discretion.
· Tolls and Parking: There are no surcharges for gas or tolls. Parking fees, if applicable, are included in your rate unless otherwise stated.
· Waiting Time:
· Airport Pickups: 60-minute grace period after flight arrival. Waiting time thereafter is billed at the vehicle’s hourly rate.
· All Other Transfers: 15-minute grace period. Waiting time thereafter is billed at the vehicle’s hourly rate.
· Extra Stops: Additional stops are $25.00 and include up to 10 minutes of waiting time.
6. Our Commitment to You
· Punctuality: We strive to always be on time. However, we cannot be held liable for delays caused by circumstances beyond our control, such as traffic, weather, or accidents.
· Vehicle Substitution: While we endeavor to provide the exact vehicle booked, we reserve the right to substitute a comparable or upgraded vehicle in the event of an emergency or breakdown. Upgrades are complimentary.
· Lost Items: We are not responsible for personal belongings left in the vehicle, but we will make every effort to assist you in retrieving lost items.
7. SMS/MMS Communication Policy
By providing your phone number, you consent to receive SMS/MMS communications from Drovin Tours & Logistics LLC regarding your booking, including appointment reminders and updates.
· Opt-In: You may opt-in via our website web forms or by directly texting us. Your consent is logged and will never be shared with third parties for marketing purposes.
· Opt-Out: You can opt out at any time by replying STOP, END, CANCEL, or QUIT to any message. You will receive one final confirmation message.
· Help: For assistance, reply HELP or contact us directly.
· Message Frequency: Message frequency varies.
· Rates: Standard message and data rates may apply.
8. Limitation of Liability
Our total liability to you arising out of or in connection with these services shall be limited to the price paid for the specific trip. We shall not be liable for any loss of profits, goodwill, or any indirect, special, or consequential loss.
9. Dispute Resolution
Any disputes arising out of or in connection with this Agreement shall be resolved through binding arbitration in Houston, Texas, in accordance with the rules of the American Arbitration Association.
10. Contact Us
For reservations, changes, or questions, please contact us: